Refund policy

I do my utmost to ensure you have a memorable shopping experience with my company. Unfortunately, in rare instances, that does not always occur. 

Returns

I have a 14-day return policy.

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, you can contact me at carol@carolwilkinsdesigns.com.

If your return is accepted, I will send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me with any return question at carol@carolwilkinsdesigns.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

**Custom made jewelry cannot be returned**

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.